QuickBooks Cannot Connect with the company files
QuickBooks cannot connect with the Company Files
QuickBooks is excellent accounting software that lets you keep track of your finances, see how your business is doing, and export financial data. QuickBooks can keep track of up to 14,500 clients, distributors, and items each. Up until now, this software has proven to come in handy for various business holders and has brought huge value to them.
Most of you may have used QuickBooks for your business purposes and may have faced an error that exactly says ‘Error: Cannot Communicate with the Company Files’. This is not a big problem. You can fix this error by following some simple steps. In this article, we intend to project how this error can be fixed as clearly as possible.
Step 1: Use QuickBooks Tools Hub and QuickBooks File Doctor
You can download QuickBooks Tool Hub and run the QuickBooks File Doctor by following simple instructions. Use this utility to perform a minor server and firewall repair. Open your company file in QuickBooks Desktop after it’s done.
Continue to Step 2 if you’re still getting an error message.
Step 2: Update QuickBooks
Download and install the most recent version of QuickBooks Desktop for your operating system.
If the problems are still there even after updating, proceed to step 3.
Also, Check how to fix QuickBooks Network Error
Step 3: Take a look at your firewall settings
Examine your firewall configurations and make certain that QuickBooks has permission to pass through them. If you require more specific instructions, consult the website of your firewall provider.
The problem is resolved if you are able to open QuickBooks as well as your company file via your network. If you continue to receive an error message, proceed to Step 4.
Step 4: Reset your folder permissions
Make certain that the folder containing your company’s files is configured to allow for file sharing throughout your network.
If you continue to receive an error message, proceed to Step 5.
Step 5: Fixing via QuickBooks Tool Hub and QuickBooks Database Server Manager
This is the computer on which your QuickBooks company file is stored, often known as the server computer(s). There are other computers that are connected to your network and serve as workstations.
- Go to Network Issues and click on it.
- Select QuickBooks Database Server Manager from the drop-down menu. A prompt will appear if QuickBooks is not already installed on your server computer, and you will be prompted to do so.
- If your company file is visible in the QuickBooks Database Server Manager, select Start Scan from the drop-down menu. If they aren’t already there, choose ‘Start Scan’ and then navigate to the location of your company file.
- The QuickBooks Database Server Manager will instantly fix any firewall permissions that have been compromised.
- When the scan is complete, click on the Close button.
When you’re finished, locate and open the folder that was scanned. Check to see if there is an ND file in the directory. It has the following format: [your company file]qbw.nd.
Scan the folder for a second time. If you don’t see the ND file, proceed to Step 6.
Step 6: Terminate hosting on your workstations
As a precaution, make sure that the option for Host Multi-User Access is turned off on your workstations. These are computers that are connected to your network but do not contain any of your company files.
Your server PC should be the only one that is hosting anything on the network.
- Log in to one of your workstations and launch QuickBooks.
- Do not open the company file on your computer. Instead, go to the File menu and select Utilities from the drop-down list.
- Don’t choose ‘Host Multi-User Access’ if you see the choice on the screen. Move on to the next workstation in the process. This particular one is not the source of the problem.
- If the option to ‘Stop Hosting Multi-User Access’ is available, choose it.
After you have checked all of your workstations, you should proceed to your server computer and reset the hosting settings on that computer.
- Launch QuickBooks on the PC that serves as your server.
- Select Utilities from the File menu by hovering your cursor over it.
- If the option for ‘Host Multi-User Access’ is available, pick it. Repeat this procedure until you reach the ‘Stop Hosting Multi-User Access’ option. This will turn off the multi-user mode.
- Perform the whole process one more time, selecting ‘Host Multi-User Access’ as the destination.
Contact Error Support
If you need assistance with this QuickBooks problem. Connect with the QuickBooks error support team in order to resolve this issue for you hassle-free.
