Fix QuickBooks Error PS038

QuickBooks, along with its payroll services, offers a complete solution for all accounting-related business processes. It almost serves every small and medium-sized enterprise but may produce errors at times. One such error is QuickBooks Error PS038, which usually appears when you download the Payroll updates.

QuickBooks Error PS038 : Error Downloading Payroll Updates in QuickBooks Desktop

QuickBooks, along with its payroll services, offers a complete solution for all accounting-related business processes. It almost serves every small and medium-sized enterprise but may produce errors at times. One such error is QuickBooks Error PS038, which usually appears when you download the Payroll updates.

You may also encounter the error in other situations, such as when a paycheck becomes stuck while being sent.

Through this article, you will learn the causes of QuickBooks PS038 along with its fixation procedures. So, keep reading. 

Causes Of QuickBooks Error PS038

The error code PS038 during QuickBooks desktop payroll update can occur due to several reasons. To easily resolve the error, you need to understand these reasons. These are listed below for your convenience: 

  • While trying to update payroll, an outdated QuickBooks application may become incompatible, resulting in the error. 
  • The most common cause of QuickBooks error PS038 is damage in the company file. 
  • You may get the error while validating your payroll subscription after recovering the current QB Payroll update.

How to Fix QuickBooks Error PS038?

QuickBooks Error PS038
QuickBooks Error PS038 in QuickBooks Desktop Payroll

Step 1: Update QuickBooks Desktop

  • Launch QuickBooks Desktop
  • Then navigate to Help and after that go to Update QuickBooks Desktop
  • Next, click on the Update Now button in the upper right corner
  • Opt for Get Updates
  • As soon as the Update is completed, close and reopen QuickBooks 

Step 2: Send Payroll Data

After completing step 1, try sending the payroll data to see if the problem has been resolved.

To send the payroll information, follow these steps:

  • Navigate to Employees
  • Then, choose My Payroll Service and Send Usage Data

If it is sent successfully, try to relaunch the payroll update. If the issue still persists, follow the below-mentioned steps to resolve it.

Step 3: Verify and Rebuild the Company File

Verify Data

  • Launch QuickBooks Desktop
  • Navigate to File and then go to Utilities 
  • After that, go to Verify Data
  • To close all open windows, click OK
  • If QuickBooks finds no problems with your data, click on OK

Rebuild Data

  • At first, select File and go to Utilities 
  • Then, go to Rebuild Data 
  • After that, click OK and then make a backup by clicking the Save button
  • When the rebuild is finished, click on View Results
  • If you found zero issues, please continue with the steps below
  • If you discover any problems with your data, get in touch with QuickBooks experts.

Step 4: If, Paychecks Are Stuck As Online To Send

There is a chance that your Paychecks are stuck as online to send, which could be the source of QuickBooks Error Code PS038.

Follow these steps to ensure that your Paychecks are accurate:

  • Navigate to Edit and then go to Find 
  • Select the Advanced tab
  • After that, select Detail Level and Summary only from the filter 
  • To view the paychecks, select Online Status from the filter and Online to Send Now from the drop-down menu.
  • When you verify the data, stuck paychecks will appear.

If the problem persists after completing all of the preceding steps, please proceed with the one below.

Step 5: If the Payroll Error PS038 Persists After the Rebuild

If the same problem persists, rebuild the data file. Please follow the steps outlined below.

  • Navigate to Edit
  • Then go to Find 
  • Select the Advanced tab
  • Select only Detail Level and Summary from the filter
  • Select Online Status from the filter and Online to Send from the drop-down menu
  • Now, to view the paychecks, click Find
  • Record the paycheck details and send them to Excel 
  • Finally, click on Save
  • Open the first paycheck from the list 
  • Select Paycheck Detail
  • Under Review Paycheck, in Earning Section, enter the same earning item as the last earning item
  • A Net Pay Locked message appears. To dismiss the message, click on No
  • Select the new earning item’s Rate field
  • Ensure the Tax and Net Pay didn’t change
  • Press OK
  • If the Past Transaction message appears, select Save & Close
  • Select Yes again to allow Recording Transaction message
  • Reopen the paycheck and choose Paycheck Details
  • Delete the earning item you just added to the earning section
  • Ensure the Tax and Net Pay didn’t change and then click Save & Close

Repeat the same for other QuickBooks paychecks having Online to Send status. Then try again to send the usage data. 

Wrapping Up!

After following the above-mentioned steps, you will no longer encounter QuickBooks Error PS038. Above mentioned troubleshooting steps are tried and tested by QuickBooks desktop professionals with a decade of expertise in this line of business.

Contact QuickBooks Error Experts Team

However, if this error still persists, contact the QuickBooks error support team. You can call on their number or leave them a message.

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